Personal experiences to be experts

Web Applications

VOIP SIP Development

  • Task Experiences:

    Key Purposes of SIP/VoIP in Call Centers

    1. Cost Savings

    • Reduced Calling Costs: VoIP transmits calls over the internet, eliminating traditional telephony charges for long-distance or international calls.
    • No Dedicated Lines: SIP and VoIP don’t require traditional PSTN (Public Switched Telephone Network) infrastructure, reducing operational expenses.

    2. Scalability

    • Easily add or remove lines without investing in expensive hardware.
    • Suitable for scaling operations during peak call volumes or when expanding teams.

    3. Flexibility

    • Calls can be routed to any device (e.g., desktops, smartphones, VoIP phones) anywhere in the world.
    • Enables remote and hybrid work setups for call center agents.

    4. Advanced Features

    • Call Management Tools: SIP and VoIP systems often include features like IVR (Interactive Voice Response), call routing, call recording, and analytics.
    • Integration: Integrates with CRM systems, allowing agents to access customer data during calls.

    5. Improved Call Quality

    • Modern VoIP systems provide HD voice quality when paired with stable internet connections.

    6. Unified Communications

    • SIP supports not just voice but video calls, messaging, and conferencing, enabling multi-channel communication for customer support.

    7. Global Reach

    • Connects teams and customers across geographies seamlessly without geographical restrictions.

    8. Reliability and Redundancy

    • VoIP systems can have failover mechanisms, ensuring uninterrupted service even during outages.
  • Company: KWAP,MYGCC,KulSel,CIDB,JPM

Single Sign On (SSO)

  • Task Experiences:

    The primary purpose of Single Sign-On (SSO) is to simplify and secure user authentication across multiple applications, systems, or websites by allowing users to log in once and gain access to all authorized resources without needing to authenticate separately for each.

    Typically encompasses the tasks and responsibilities involved in designing, implementing, and maintaining SSO functionality within an organization or system



    Benefits of SSO

    1. Improved User Experience

    2. Enhanced Security

    3. Operational Efficiency

    4. Consistent Access Control

    5. Compliance and Monitoring

    6. Scalabilit
  • Company: University Malaya,University Teknology Malaysia,MOF — Ministry of Finance,Nervesis,MTIB

Media Amplification

  • Task Experiences: The Media and SEO Amplification job scope focuses on maximizing the reach, visibility, and impact of content through media channels and search engine optimization (SEO) strategies. It involves integrating media efforts and SEO practices to drive organic and paid traffic, enhance brand awareness, and improve audience engagement.

    Scope of Responsibilities

    1. Content Optimization for SEO

    2. Media Content Amplification

    3. Link-Building and Outreach

    4. Paid Media Campaign Management

    5. Social Media and Content Integration

    6. Analytics and Performance Tracking

    7. Competitor Analysis

    8. Collaboration with Teams

    9. Local SEO Amplification

    10. Video and Multimedia Amplification
  • Company: Sapura Energy,MARII,MSCMS

Media Intelligence AI

  • Task Experiences: A Media Intelligence Analyst plays a key role in monitoring, analyzing, and interpreting media data to provide actionable insights for businesses or organizations. This position involves using tools, data, and strategies to evaluate media performance, public sentiment, and trends

    Build with Java, Python, Vue JS
  • Company: Sapura Energy,MSCMS